We design the export organisation’s team structure, roles, workflows and performance system together.
Scope of service
Organisational Readiness Assessment for Exporting. Reviewing the existing team, management structure, capabilities and processes to identify development priorities
Export Team and Department Setup. Designing the team structure, roles and reporting relationships around business volume and target markets
Job Descriptions and Responsibility Allocation. Clarifying authority, decision ownership and responsibilities across departments
Recruitment and Competency Framework Design. Defining candidate profiles, assessment criteria and interview frameworks for export roles
Onboarding and Role Integration Programme. Creating a structured introduction to the company, products, customers, markets and workflows
30–60–90-Day Plans. Defining learning goals, responsibilities and initial deliverables for new teams and employees
Annual Export Plan and Operating Calendar. Turning market, customer, sales, trade fair and business development objectives into an actionable schedule
Export Workflow Design. Structuring processes from initial customer contact through quotation, order handling, delivery and post-sale follow-up
Cross-Functional Coordination Model. Designing information flows, meeting routines and handovers between sales, production, logistics and finance
KPI, OKR and Performance Management. Measuring customer acquisition, proposal follow-up, process quality and team development alongside sales results
CRM Processes and Reporting Setup. Establishing data entry standards, customer follow-up routines and management reports
Team Competency Assessment and Development Planning. Assessing current skills and defining role-specific training, mentoring and development actions
Executive and Team Coaching. Developing leadership capabilities, team collaboration and shared accountability
Knowledge Management and Process Documentation. Documenting operational knowledge, checklists and standard working procedures
Growth and Organisational Scaling. Planning staffing, workloads, management layers and delegation as export activity grows
Implementation Review and Continuous Improvement. Reviewing actions regularly, identifying bottlenecks and improving processes
These services can be delivered as standalone training sessions, practical workshops, development programmes or consulting projects, tailored to the company’s size, export experience, sector and team needs.